At Bluebird, we strive to ensure that your shopping experience is seamless from start to finish. We are committed to delivering your orders as efficiently and securely as possible, so you can enjoy your stylish new wardrobe in no time.
Shipping Destinations
We currently ship to locations within the United States and internationally to select countries. If you’re unsure whether we ship to your location, please contact our customer service team at info@bluebird-bigsky.com
Processing Time
Orders are processed Monday through Friday, excluding holidays. Please allow 1-3 business days for processing after your order is placed. Once your order has been processed, you will receive a shipping confirmation email with your tracking information.
Shipping Options & Delivery Times
We offer several shipping options to meet your needs:
- Standard Shipping (Domestic): 3-7 business days
- Expedited Shipping (Domestic): 2-3 business days
- Overnight Shipping (Domestic): 1 business day (for orders placed before 12 PM EST)
For international orders:
- Standard International Shipping: 10-15 business days
- Expedited International Shipping: 5-7 business days
Please note that delivery times may vary depending on your location and external factors such as customs processing for international orders.
Shipping Costs
- Domestic Standard Shipping: Free on all orders over $100. A flat rate of $7.99 applies to orders under $100.
- Expedited and Overnight Shipping: Rates are calculated at checkout based on your location.
For international shipping, rates are calculated based on destination and weight of the package at checkout.
Duties & Taxes
For international orders, any applicable duties, taxes, or customs fees are the responsibility of the customer. These fees are not included in our shipping costs and may vary based on your country’s regulations.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking information so you can monitor the progress of your package. Please allow 24-48 hours for tracking updates to appear.
Shipping Delays
While we aim to meet all delivery timelines, occasional delays can occur due to unforeseen circumstances such as weather, carrier issues, or customs processing. We appreciate your patience and understanding. If you experience any significant delays, please contact our customer service team for assistance.
Lost or Damaged Packages
In the rare case that your package is lost or arrives damaged, please contact us immediately at info@bluebird-bigsky.com. We will work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.